Last Updated: November 2025
Welcome to FreshNest Grocery Services (“FreshNest,” “we,” “our,” or “us”).
Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from www.freshnestindia.store or interact with our services.
1. Information We Collect
We may collect the following types of information:
a) Personal Information
When you create an account, place an order, or contact us, we may collect:
- Full name
- Email address
- Billing and delivery address
- Payment details (processed securely via payment gateways)
- Business details (for B2B customers)
- Contact preferences
b) Non-Personal Information
We may collect non-identifiable information such as:
- Browser type and version
- Device information (mobile/desktop)
- IP address and location data
- Website usage statistics via cookies or analytics tools
2. How We Use Your Information
We use your information to:
- Process and deliver your orders efficiently
- Communicate order updates and support queries
- Improve our website and user experience
- Send promotional offers and newsletters (with your consent)
- Verify business accounts (for B2B customers)
- Comply with legal and regulatory requirements
3. Sharing of Information
We respect your privacy and do not sell or rent your data.
However, we may share information with trusted third parties for the following reasons:
- Delivery Partners: To deliver your orders on time
- Payment Gateways: To process payments securely
- Analytics & Marketing Tools: To improve our website and marketing campaigns
- Legal Compliance: When required by law or government authorities
All third parties are required to maintain confidentiality and data security.
4. Data Security
We take your data protection seriously.
Our website uses SSL encryption and secure servers to safeguard your personal information.
Payments are processed through trusted, PCI-compliant payment gateways, and we do not store sensitive payment data such as credit/debit card details.
5. Cookies
We use cookies to:
- Improve website functionality and loading speed
- Remember your login and cart preferences
- Analyze user activity to improve performance
You can disable cookies in your browser settings, but certain parts of the website may not function properly as a result.
6. Data Retention
We retain your data only as long as necessary to fulfill your orders, meet legal obligations, or improve our services.
If you wish to delete your account or request removal of your data, you can contact us at support@freshnestindia.store.
7. Your Rights
You have the right to:
- Access and review the information we hold about you
- Request correction of inaccurate data
- Withdraw consent for marketing communications
- Request deletion of your account and associated data
To exercise any of these rights, contact us at support@freshnestindia.store.
8. Third-Party Links
Our website may contain links to third-party websites.
FreshNest is not responsible for the content, privacy practices, or policies of external sites. We encourage users to read the privacy policies of those websites.
9. For B2B Customers
For business clients, we may collect additional information such as business registration, GST details, and purchase history.
This information is used solely for account management, invoicing, and order fulfillment.
10. Policy Updates
FreshNest reserves the right to update or modify this Privacy Policy at any time.
Any changes will be posted on this page, and your continued use of the website after updates signifies your acceptance of the revised policy.
11. Contact Us
If you have any questions, feedback, or requests regarding this Privacy Policy, please contact us:
📧 Email: support@freshnestindia.store
🏢 Address: FreshNest Grocery Services, Kolnad, DK, Mangalore, India