Last Updated: November 2025
Welcome to FreshNest Grocery Services (“FreshNest,” “we,” “our,” or “us”).
By accessing or using our website, mobile application, or any services offered by FreshNest, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before using our platform.
1. Introduction
FreshNest Grocery Services provides an online platform for purchasing groceries and essential items for both individual customers (B2C) and business clients (B2B).
By using our website www.freshnestindia.store or placing an order, you agree to these Terms and Conditions, our Privacy Policy, and any other policies displayed on our site.
2. Eligibility
You must be at least 18 years old to make purchases or create an account with FreshNest.
If you are representing a business (B2B), you confirm that you have the authority to bind that business to these Terms.
3. Account Registration
- You may need to register an account to access certain services.
- You agree to provide accurate, complete, and up-to-date information.
- You are responsible for maintaining the confidentiality of your account and password.
- FreshNest is not liable for any unauthorized use of your account.
4. Product Information & Availability
- We strive to ensure that all product information, images, and pricing are accurate.
- Prices, stock availability, and product descriptions are subject to change without notice.
- In case of a pricing or availability error, we reserve the right to cancel or modify your order.
5. Orders and Payments
- Orders can be placed through our website, app, or authorized representatives.
- We accept multiple payment methods including UPI, credit/debit cards, net banking, wallets, and cash on delivery (where available).
- All payments must be made in Indian Rupees (INR).
- For B2B clients, credit terms (if any) will be as per prior written agreement.
6. Delivery and Shipping
- We deliver groceries across India through our trusted logistics partners.
- Delivery timelines may vary depending on your location, product availability, and order volume.
- For B2B bulk orders, customized delivery schedules can be arranged.
- FreshNest is not liable for delays caused by unforeseen circumstances such as weather, strikes, or transportation issues.
7. Returns and Refunds
- For B2C customers, returns or replacements are accepted for damaged, expired, or incorrect items delivered.
- Refunds will be processed to the original payment method within 5–7 business days after verification.
- For B2B clients, return and refund terms will be governed by the supply contract or purchase agreement.
- Perishable goods are not eligible for return once accepted in good condition.
8. Pricing and Offers
- Prices displayed include all applicable taxes unless stated otherwise.
- Promotional offers and discounts may be changed or withdrawn at any time without prior notice.
- Offers cannot be combined unless specifically mentioned.
9. B2B Services
- B2B customers can place bulk orders at negotiated rates.
- Delivery, payment, and credit terms will be defined in a separate written agreement.
- FreshNest reserves the right to verify the business credentials of any B2B buyer.
10. Intellectual Property
All content on the FreshNest platform—including logos, text, images, graphics, and software—is the property of FreshNest or its partners.
You may not reproduce, distribute, or use any content without written permission.
11. Limitation of Liability
FreshNest is not responsible for indirect, incidental, or consequential damages arising from the use of our website, app, or services.
We are only liable for the value of the goods purchased in case of proven negligence or product issues.
12. Privacy Policy
Your personal data is protected under our Privacy Policy, which explains how we collect, use, and safeguard your information.
By using our website, you consent to our data practices as described in the Privacy Policy.
13. Governing Law and Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws of India.
Any disputes will be subject to the exclusive jurisdiction of the courts in Mangalore, Karnataka, India.
14. Changes to Terms
FreshNest reserves the right to modify these Terms and Conditions at any time.
The latest version will always be posted on this page, and your continued use of our services constitutes acceptance of the updated terms.
15. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us:
📧 Email: support@freshnestindia.store
🏢 Address: FreshNest Grocery Services, Kolnad, DK, Mangalore, India